
Customer-path tests
Test forms, checkout, bookings, and mobile output after a repair. A visible fix can leave another function affected. Check what happens after the customer clicks, submits, or calls.
Document the cause, fix, and relevant dependencies. Replace unsupported components or change the update process when needed. Agree whether the evidence supports keeping, changing, or stopping the approach.
- A written brief
- Named responsibilities
- Agreed review points




