Plan support before launch
Agree how users report problems and how the team finds the affected version. Logs and support records should help diagnose faults without exposing unnecessary personal information. Review the whole path instead of judging one screen in isolation.
Prioritize frequent actions and keep input manageable. Test navigation, readable text, and interrupted tasks on real phones. Record the decision as well as the numbers behind it.
Requirements that can be tested
Describe users, tasks, data, and acceptance criteria before choosing technology. A short working prototype can reveal workflow problems earlier than a detailed visual design. Confirm the output, owner, and review date for each task.
Separate essential tasks from later features. Build the smallest release that can be used and evaluated, with explicit exclusions and a change process. Leave the team with a decision, an owner, and a review date.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities