Prioritize by business impact
A broken contact form deserves a different response from a minor visual issue. Agree how incidents are classified and who decides the next action when several problems arrive together. Use dated records rather than relying on memory at the next review.
Confirm where backups are stored and how recovery works. Include databases and uploaded assets as well as application files. Choose a decision maker who can resolve conflicting feedback.
Make the plan fit your market
Check the details customers in New York rely on: opening hours, current services, appointment links, phone numbers, and service coverage. Verify that requests reach the correct staff, especially when operating hours or seasonal availability change. Check that location references reflect how the business actually operates.
Remove unused accounts, use appropriate roles, and enable multifactor access where available. Keep software supported and document who can approve production changes. Use only the customer information needed for the agreed work.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities