
A usable request
Describe the affected page, expected result, actual result, and when it began. Screenshots or reproducible steps help reduce investigation time. Identify the most useful correction before adding another feature.
Prioritize outages, payment failures, and lost inquiries ahead of cosmetic changes. Confirm the real customer impact with the business. End each review with a named next step.
- A written brief
- Named responsibilities
- Agreed review points




