
Reviewable reporting
Require completed work, observed changes, and next priorities alongside metrics. Rankings should not replace an explanation of the decisions made. Ask customer-facing staff which details people need before deciding.
Ask which recommendations will be implemented, by whom, and in what order. An audit has limited value when nobody owns the work. Confirm that forms, phone links, and replies reach the right person.
- A written brief
- Named responsibilities
- Agreed review points




