
Avoid disconnected activity
List which customer problem each channel solves and who maintains it. Retire work that has no clear audience or business role. Turn the findings into a short list of actions and owners.
Match search with existing intent and social with discovery or repeat contact. Different channels should not be judged by one identical target. Choose the next task from the review rather than repeating the calendar.
- A written brief
- Named responsibilities
- Agreed review points




