Check accessibility in use
Review keyboard access, visible focus, labels, contrast, and helpful errors during development. Automated checks can find some issues, but completing the main tasks manually is still important. Use the findings to update the brief for the next stage.
Document authentication, data formats, rate limits, and recovery from failed requests. Test the connection with representative records. Turn the findings into a short list of actions and owners.
Accessible interaction
Give forms visible labels, make keyboard focus clear, and provide useful error messages. Test contrast, reading order, and navigation with more than a mouse. Check what happens after the customer clicks, submits, or calls.
Check forms, menus, phone links, and checkout on actual device sizes. A page that shrinks to fit can still be difficult to use. Verify the next step while there is still time to correct a problem.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
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