
Delivery ownership
Agree who handles requirements, design, content, development, and testing. A clear owner is needed when a defect crosses several disciplines. Look for gaps between what the business offers and what visitors understand.
Choose technology according to editing needs, integrations, staff skills, and support costs. Popularity is not enough to establish fit. Confirm that forms, phone links, and replies reach the right person.
- A written brief
- Named responsibilities
- Agreed review points




