Check accessibility in use
Review keyboard access, visible focus, labels, contrast, and helpful errors during development. Automated checks can find some issues, but completing the main tasks manually is still important. Use dated records rather than relying on memory at the next review.
Define who can view, change, export, or delete each type of record. Audit important actions and keep appropriate recovery options. Keep approvals with someone who can confirm the business facts.
Make the plan fit your market
For customers in Philadelphia, show accurate service coverage, contact options, appointment requirements, and any real pickup or delivery details. Test the journey on a phone, where a visitor may need an answer or a call rather than a long introduction. Explain any real service-area limits that affect customers in Philadelphia.
Give forms visible labels, make keyboard focus clear, and provide useful error messages. Test contrast, reading order, and navigation with more than a mouse. Keep private account details out of public briefs and examples.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities