
Actual coverage
List where customers can be served and where delivery or travel changes the offer. Match promotional coverage to capacity. Leave the team with a decision, an owner, and a review date.
Check phone numbers, hours, appointment links, and service descriptions across customer-facing channels. Conflicting details cause avoidable calls and missed visits. Agree whether the evidence supports keeping, changing, or stopping the approach.
- A written brief
- Named responsibilities
- Agreed review points




