
Test failure paths
Check missing fields, delayed data, revoked permissions, and failed integrations. Keep a manual recovery process for important customer steps. Compare the proposed message with the words customers use.
Define what starts a workflow, what ends it, and which contacts must be excluded. Test re-entry so one person does not receive the same sequence repeatedly. Check that a visitor can find the next action without guessing.
- A written brief
- Named responsibilities
- Agreed review points




