
List quality
Use contacts with an appropriate permission basis and a working unsubscribe process. Purchased lists can introduce delivery problems and unsuitable recipients. Explain which task matters next and why it takes priority.
Separate new subscribers, recent customers, and inactive contacts where the data supports it. A useful message follows what the reader needs next. Explain which task matters next and why it takes priority.
- A written brief
- Named responsibilities
- Agreed review points




