Use real content in the layout
Placeholder copy can hide problems with long service names, detailed explanations, or required notices. Design with representative content so the page remains readable when the business adds its actual information. Look for gaps between what the business offers and what visitors understand.
Document backups, updates, user roles, and editing instructions. Confirm access and renewal responsibility for paid components. Keep account ownership with the business.
Accessible interaction
Give forms visible labels, make keyboard focus clear, and provide useful error messages. Test contrast, reading order, and navigation with more than a mouse. Confirm that forms, phone links, and replies reach the right person.
Check forms, menus, phone links, and checkout on actual device sizes. A page that shrinks to fit can still be difficult to use. Check what happens after the customer clicks, submits, or calls.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
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