
Comparable outcomes
Align conversion definitions across channels before comparing cost. View-based and click-based reports can credit the same customer differently. Look at the customer outcome as well as the channel activity.
Use search, social, display, or video for a defined customer stage. A format should solve a need rather than add another dashboard. Choose the next task from the review rather than repeating the calendar.
- A written brief
- Named responsibilities
- Agreed review points




