
Choose useful demand
Compare services by margin, available capacity, and repeat business. The service with the highest search volume is not always the most worthwhile to promote. Look for gaps between what the business offers and what visitors understand.
Use one brief for website, content, advertising, and sales staff. Agree the promise and the customer information needed at each stage. Try the main customer task on a phone before signing off.
- A written brief
- Named responsibilities
- Agreed review points




