
Map the sales process
Trace how someone first hears about the business, compares the offer, makes contact, and becomes a customer. Find the stage that loses suitable prospects before choosing more channels. Look for gaps between what the business offers and what visitors understand.
Compare services by margin, available capacity, and repeat business. The service with the highest search volume is not always the most worthwhile to promote. Test the important customer action before publishing a change.
- A written brief
- Named responsibilities
- Agreed review points




