
Backups and recovery
Confirm retention, separate copies, restore steps, and who initiates recovery. Availability and recoverability are different requirements. Compare the proposed message with the words customers use.
Compare renewals, resource limits, support, backups, and included services. Introductory pricing may not represent the long-term cost. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




