
An agreed checklist
List the pages and customer actions that must be checked regularly. The homepage alone does not represent the website's operational health. Record the decision as well as the numbers behind it.
Record software versions and dependencies, prepare a backup, and test changes before release where practical. Retest forms and bookings afterward. Explain why a change was made, not just when it happened.
- A written brief
- Named responsibilities
- Agreed review points




