
Delivery ownership
Agree who handles requirements, design, content, development, and testing. A clear owner is needed when a defect crosses several disciplines. Ask customer-facing staff which details people need before deciding.
Choose technology according to editing needs, integrations, staff skills, and support costs. Popularity is not enough to establish fit. Verify the next step while there is still time to correct a problem.
- A written brief
- Named responsibilities
- Agreed review points




