
Choose useful demand
Compare services by margin, available capacity, and repeat business. The service with the highest search volume is not always the most worthwhile to promote. Use support requests to find information that is missing or unclear.
Use one brief for website, content, advertising, and sales staff. Agree the promise and the customer information needed at each stage. Check what happens after the customer clicks, submits, or calls.
- A written brief
- Named responsibilities
- Agreed review points




