
An agreed checklist
List the pages and customer actions that must be checked regularly. The homepage alone does not represent the website's operational health. Use the findings to update the brief for the next stage.
Record software versions and dependencies, prepare a backup, and test changes before release where practical. Retest forms and bookings afterward. Keep enough history to separate a planned test from an unrelated change.
- A written brief
- Named responsibilities
- Agreed review points




