Know what the support plan covers
Separate routine updates, incident response, content changes, and development requests. A clear scope makes it easier to budget and avoids treating every new feature as ordinary maintenance. Save a baseline before replacing an existing approach.
Record software versions and dependencies, prepare a backup, and test changes before release where practical. Retest forms and bookings afterward. Set a review deadline and identify the person responsible.
Make the plan fit your market
Check the details customers in Pomona rely on: opening hours, current services, appointment links, phone numbers, and service coverage. Verify that requests reach the correct staff, especially when operating hours or seasonal availability change. Keep contact and availability details current for the Pomona market.
Review updates on a staging copy where practical, record changes, and test key journeys after deployment. Keep a rollback plan for a failed release. Limit account access to the people who need it.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities