
Backups and recovery
Confirm retention, separate copies, restore steps, and who initiates recovery. Availability and recoverability are different requirements. Try the main customer task on a phone before signing off.
Compare renewals, resource limits, support, backups, and included services. Introductory pricing may not represent the long-term cost. Keep a record of approved costs and outstanding decisions.
- A written brief
- Named responsibilities
- Agreed review points




