Check the customer path after updates
A successful update message does not confirm that the website still works. Test forms, checkout, navigation, and key integrations after changes that affect public pages. Document what was tested and what the team learned.
List the pages and customer actions that must be checked regularly. The homepage alone does not represent the website's operational health. Name an owner for each task so requests do not get lost.
Make the plan fit your market
Check the details customers in Kent rely on: opening hours, current services, appointment links, phone numbers, and service coverage. Verify that requests reach the correct staff, especially when operating hours or seasonal availability change. Explain any real service-area limits that affect customers in Kent.
Check contact delivery, payment paths, booking tools, and transactional email. A site can load normally while an important customer action is failing. Check access rights before giving another supplier an account login.
- Current accounts and assets
- Verified business information
- Customer questions
- Budget and team capacity
Discuss Your Priorities